JAY SMITH
544 13th Ave. W., Kirkland, WA 98033
Phone: 425.889.5942
email: jayfsmith1@yahoo.com
Test and QA experience – 26 years of software experience in QA, test, verification, metrics, process, and tool design within a wide variety of environments including military, aviation, PC, telecommunications and banking. I have proven expertise in black box, white box, benchmarking, performance, stress and user testing. I have a special interest in automation, process, and tools. I have designed and written over 10,000 lines of code for automating product installation/configuration, test execution, analysis, and status reporting.
Lead Experience – 15 years of proven experience leading teams of Test and QA professionals (1-23 individuals) involved in the testing aspect of all phases of software delivery from requirements to customer installation and maintenance. Responsible for assigning work, mentoring junior personnel, tracking status, removing obstacles, reporting status upward and outward through organizations, and serving as the focal point for decisions and issues within the department. I am effective and comfortable with maintaining relationships in and outside of Engineering and in representing the product and Test to the rest of the company
Management Experience – 2 years of hands on experience driving, motivating and managing 23 test professionals covering 5 product lines over 5 platforms incorporating 6 versions of Oracle. Responsible for reviews, discipline, rewards, motivation, training, process (inter and intra-departmental), lab and hardware resources, budgeting, hiring, maintaining relationships with other departments and representing the product and Test to the rest of the company.
EXPERTISE
Languages: C, UNIX Shells, VB, HTML
Operating Systems: UNIX, Windows, VOS, AIX, Linux, Lynx
Database Tools: Oracle, sqlplus
QA/Testing: White/Gray/Black Box, Usability, Performance, Acceptance, High Availability,
Automation, Risk Analysis, Requirements/Design Review
General Software: Customer Support, ETL, Training, Tool Design, System Configuration,
MS Sharepoint
WORK EXPERIENCE
Senior Integration Tester - Boeing (Kent, WA) - 10/08-5/10
Worked in a group of integration testers on a military based project. Analyzed requirements and use cases, wrote and executed tests, worked with developers to resolve bugs, managed access to labs, automated the start up process for our product via shell scripting and some perl hacking, established and recorded procedures on group wiki, mentored newer testers.
Environment: Unix/Linux (user, system, scripting), some Windows apps
QA Lead - Boeing (Tukwilla, WA) - 12/07-5/08
Evaluated and advised on QA group reorganization for application group responsible for processing all technical information for new aircraft. Worked with department manager as contract consultant to review and overhaul work processes between outsource and in-house staff to maximize value. Advised plan to divide work along functional and data validation lines and provided tools, templates and processes to accomplish task to FAA requirements. Brought in new contract personnel to round out team.
Environment: Unix/Linux, some Windows apps
Owner and Consulting Engineer - Miceworks (Seattle, WA) - 11/06-11/07
IT and other support for small business
Developing and maintaining software tools for sale online
Planning and prepping for major house remodel
Writing, Illustrating, submitting and marketing children’s books
QA Lead - Washington Mutual (Seattle, WA) - 11/05-10/06
Established QA methods and procedures for group handling procurement, emergency, and other ticketing related processing throughout the bank. Led a team of 4 contract QA/Testers with a particular focus on customer acceptance testing was required to turn around a negative attitude from the multifaceted customer base built on a long stretch of unsatisfactory service and delivery. The project was cancelled for budgetary reasons, but our methods and approach had moved the team to a predictable release schedule and had started garnering acclaim from the customer base for expertise and service.
Responsible for establishing pilot program of a Managed Service QA model involving onshore and offshore presences from a single vendor for day-to-day QA and testing duties on a project basis. Led a team of 2 on shore and 4-6 offshore testers for development, rollout and oversight of all processes, deliverables and status reporting. The customer had experienced less than satisfactory performance from their previous QA partners so our focus was not only on reliable, proactive QA and test methodology but also on status reporting, customer involvement and insuring our solution adapted to the customer’s needs. The pilot was successful and is being used as the model for future projects within the bank.
Responsible for heading a project to create proposals for a new Performance and Load test model to address specific internal issues along with advancing new business strategies in place at the bank.
Responsible for creating an exit strategy for projects involving offshore vendors supplying QA/Test services and expertise.
Environment: Windows XP, Excel., Remedy, some Unix, MS Sharepoint
Owner and Consulting Engineer - Miceworks (Seattle, WA) - 8/02-11/05
Print, Inc – Designed, implemented Test Process and Scripts for customer application used to gather printer information over a network.
Verizon – Designed, tested and deployed system configurations for real time call data servers. Led implementation teams disbursed nationwide.
PDG – Designed, tested and implemented software tools to aid in the processing and analysis of client data.
Environment: Windows XP, Excel., VBasic, Unix, ksh, C
Principal Test Engineer/Manager of Engineering Test - Marconi, Bellevue, WA - 5/96-7/02
Led teams of 1-23 Test professionals on all projects for a complex, multi-tiered, multi-platform set of enterprise products responsible for the live delivery and analysis of cellular call data. Since the products were designed to function in a 24/7, HA environment with peak transaction rates of to exceed 100K per minute, the development, release and support scenarios were demanding and often volatile.
Responsible for process, training, customer service, documentation, lab maintenance, reviews, hiring and firing
Participated in design, policy and release decisions with product management, development
Created and maintained tools for installation, configuration, execution, analysis, reporting and archiving test cases and suites, used by Development, Test, Training and Configuration Management.
Lead and Principle Tester for widely distributed data mediation product responsible for all call data records for major cellular carriers such as Sprint and Verizon. Product applications were customized per customer according to OS, Hardware Platform, Oracle version, input data, and delivery format and functioned in an HA environment.
Environment: Unix, Linux, AIX, Windows, Unix shell, Oracle, sqlplus
Senior/Lead Test Engineer - Contract Engineer - 4/95-4/96
Microsoft – Part of team testing SDK upgrades.
IBM – Part of team testing prototype communications protocol.
Boeing, Everett, WA - 6/87-2/95
Contract Senior/Lead Test Engineer
Participated in highly charged, quality and schedule driven white box testing effort involving 100+ contractors and directs.
Led groups of 5-12 testers for specific test projects. Assigned work, reported status and kept project on schedule.
Passed all FAA work audits on time and with flying colors.
Environment: Unix, hardware simulators, Unix shell
Contract Test Engineer - General Dynamics, Ft. Worth, TX - 7/84- 6/87
Created and released interactive software package for internal users to diagnose and troubleshoot hardware component for software test station.
Participated in white box and black box testing within a demanding Department of Defense environment.
Environment: Unix, VOS, hardware simulators, Unix shell, C, ADA, CMAC
EDUCATION
BS Computer Science/Biology, 1984
Purdue University, West Lafayette, IN