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font-family:"Times New Roman","serif";} </style> <![endif]--><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026"/> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <div class=WordSection1> <p class=p1><b>JAY SMITH</b></p> <p class=p2><span class=GramE>email</span>: <a href="mailto:jayfsmith1@yahoo.com">jayfsmith1@yahoo.com</a></p> <p class=p2><o:p>&nbsp;</o:p></p> <p class=p3>&nbsp;</p> <h1 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.5pt; font-family:"Times","serif";mso-fareast-font-family:"Times New Roman"'>PROFESSIONAL SUMMARY<o:p></o:p></span></h1> <p class=p5><i>&nbsp;</i></p> <p class=p6><b>Test and QA experience  </b><span class=s2>26 years</span> of software experience in QA, test, verification, metrics, process, and tool design within a wide variety of environments including military, aviation, PC, telecommunications and banking.&nbsp; I have proven expertise in black box, white box, benchmarking, performance, stress and user testing.&nbsp; I have a special interest in automation, process, and tools.&nbsp; I have designed and written over 10,000 lines of code for automating product installation/configuration, test execution, analysis, and status reporting.&nbsp;</p> <p class=p6><b>Lead Experience  </b><span class=s2>15 years</span> of proven experience leading teams of Test and QA professionals (1-23 individuals) involved in the testing aspect of all phases of software delivery from requirements to customer installation and maintenance.&nbsp; Responsible for assigning work, mentoring junior personnel, tracking status, removing obstacles, reporting status upward and outward through organizations, and serving as the focal point for decisions and issues within the department.&nbsp; I am effective and comfortable with maintaining relationships in and outside of Engineering and in representing the product and Test to the rest of the company</p> <p class=p6><b>Management Experience  </b><span class=s2>2 years</span> of hands on experience driving, motivating and managing 23 test professionals covering 5 product lines over 5 platforms incorporating 6 versions of Oracle.&nbsp; Responsible for reviews, discipline, rewards, motivation, training, process (inter and intra-departmental), lab and hardware resources, budgeting, hiring, maintaining relationships with other departments and representing the product and Test to the rest of the company.</p> <p class=p5><i>&nbsp;</i></p> <p class=p4><b>EXPERTISE</b></p> <p class=p3><b>&nbsp;</b></p> <p class=p3><b>Languages</b>: &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span class=apple-tab-span><span style='mso-tab-count:1'>  </span></span>C, UNIX Shells, VB, HTML</p> <p class=p3><b>Operating Systems</b>: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style='mso-tab-count: 1'>   </span>UNIX, Windows, VOS, AIX, Linux, Lynx</p> <p class=p7><b>Database Tools</b>: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oracle, <span class=SpellE>sqlplus</span>, SQL Developer</p> <p class=p7><b>QA/Testing</b>:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style='mso-spacerun:yes'>    </span>White/Gray/Black Box, Usability, Performance, Acceptance, High Availability, Automation, Risk Analysis, <span class=GramE>Requirements</span>/Design Review</p> <p class=p7><b>General Software</b>: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Support, ETL, Training, Tool Design, System Configuration,<span class=apple-converted-space>&nbsp;</span>MS <span class=SpellE>Sharepoint</span></p> <p class=p3>&nbsp;</p> <p class=p4><b>WORK EXPERIENCE</b></p> <p class=p8><b>&nbsp;</b></p> <p class=p8><span class=s2><b><i>Database Tester </i></b></span><b><i> Fulcrum Technologies</i> (Seattle, WA)  8/24/10 to 11/3/10</b></p> <p class=p9><o:p>&nbsp;</o:p></p> <p class=p8>Re-ran and re-worked existing Resource Tracking test cases in addition to creating new ones to support an aggressive launch target for major customer.<span style='mso-spacerun:yes'>  </span>Was responsible for reviewing requirements, test cases, tracking issues, working with development and business analysts to ensure product functionality and test coverage.<span style='mso-spacerun:yes'>  </span>Heavy use of SQL queries for data verification.</p> <p class=p8><b>&nbsp;</b></p> <p class=p3><i>Environment:<span class=s3> </span></i>SQL Developer, Windows IE and Excel</p> <p class=p10><o:p>&nbsp;</o:p></p> <p class=p8><span class=s2><b><i>Senior Integration Tester </i></b></span><b><i>- B</i>oeing (Kent, WA) - 10/08-5/10</b></p> <p class=p9><o:p>&nbsp;</o:p></p> <p class=p8><span class=GramE>Worked in a group of integration testers on a military based project.</span><span class=apple-converted-space>&nbsp; </span>Analyzed requirements and use <span class=GramE>cases,</span> wrote and executed tests, worked with developers to resolve bugs, managed access to labs, automated the start up process for our product via shell scripting and some <span class=SpellE>perl</span> hacking, established and recorded procedures on group wiki, mentored newer testers.</p> <p class=p8><b>&nbsp;</b></p> <p class=p3><i>Environment:<span class=s3> </span></i>Unix/Linux (user, system, scripting), some Windows apps</p> <p class=p10><o:p>&nbsp;</o:p></p> <p class=p8><span class=s2><b><i>QA Lead </i></b></span><b><i>- </i>Boeing (<span class=SpellE>Tukwilla</span>, WA)&nbsp;- 12/07-5/08</b></p> <p class=p11><b>&nbsp;</b></p> <p class=p8>Evaluated and advised on QA group<b> </b>reorganization for application group responsible for processing all technical information for new aircraft.&nbsp; Worked with department manager as contract consultant to review and overhaul work processes between outsource and in-house staff to maximize value.&nbsp; Advised plan to divide work along functional and data validation lines and provided tools, templates and processes to accomplish task to FAA requirements.&nbsp; <span class=GramE>Brought in new contract personnel to round out team.</span></p> <p class=p8><b>&nbsp;</b>&nbsp;</p> <p class=p3><i>Environment:<span class=s3> </span></i>Unix/Linux, some Windows apps</p> <p class=p10><o:p>&nbsp;</o:p></p> <p class=p8><span class=s2><b>Owner and Consulting Engineer</b></span><b> - <span class=SpellE>Miceworks</span> (Seattle, WA)&nbsp;- 11/06-11/07</b></p> <p class=p11><b>&nbsp;</b></p> <p class=p12>IT and other support for small business</p> <p class=p12>Developing and maintaining software tools for sale online</p> <p class=p12>Planning and prepping for major house remodel</p> <p class=p12>Writing, Illustrating, submitting and marketing children s books</p> <p class=p8><b>&nbsp;</b></p> <p class=p8><span class=s2><b><i>QA Lead </i></b></span><b><i>- </i>Washington Mutual (Seattle, WA) - 11/05-10/06</b></p> <p class=p9><o:p>&nbsp;</o:p></p> <p class=p12><span class=GramE><span class=s2>Established QA methods and procedures</span> for group handling procurement, emergency, and other ticketing related processing throughout the bank.</span>&nbsp; Led a team of 4 contract QA/Testers with a particular focus on customer acceptance testing was required to turn around a negative attitude from the multifaceted customer base built on a long stretch of unsatisfactory service and delivery.&nbsp; The project was cancelled for budgetary reasons, but our methods and approach had moved the team to a predictable release schedule and had started garnering acclaim from the customer base for expertise and service.</p> <p class=p12><span class=s2>Responsible for establishing pilot program of a Managed Service QA model</span> involving onshore and offshore presences from a single vendor for day-to-day QA and testing duties on a project basis.&nbsp; <span class=GramE>Led a team of 2 on shore and 4-6 offshore testers for development, rollout and oversight of all processes, deliverables and status reporting.</span>&nbsp; The customer had experienced less than satisfactory performance from their previous QA partners so our focus was not only on reliable, proactive QA and test methodology but also on status reporting, customer involvement and insuring our solution adapted to the customer s needs.&nbsp; The pilot was successful and is being used as the model for future projects within the bank.</p> <p class=p12><span class=s2>Responsible for heading a project to create proposals</span> for a new Performance and Load test model to address specific internal issues along with advancing new business strategies in place at the bank.</p> <p class=p12><span class=GramE><span class=s2>Responsible for creating an exit strategy </span>for projects involving offshore vendors supplying QA/Test services and expertise.</span></p> <p class=p8>&nbsp;<b>&nbsp;</b></p> <p class=p3><i>Environment:<span class=s3> </span></i>Windows XP, <span class=GramE>Excel.,</span> Remedy, some Unix, MS <span class=SpellE>Sharepoint</span></p> <p class=p10><o:p>&nbsp;</o:p></p> <p class=p8><span class=s2><b>Owner and Consulting Engineer</b></span><b> - <span class=SpellE>Miceworks</span> (Seattle, WA) - 8/02-11/05</b></p> <p class=p10><o:p>&nbsp;</o:p></p> <p class=p12><span class=s2>Print, Inc</span>  <span class=s2>Designed, implemented</span> Test Process and Scripts for customer application used to gather printer information over a network.</p> <p class=p12><span class=s2>Verizon</span>  <span class=GramE><span class=s2>Designed,</span></span><span class=s2> tested and deployed</span> system configurations for real time call data servers.&nbsp; Led implementation teams disbursed nationwide.</p> <p class=p12><span class=s2>PDG</span>  <span class=GramE><span class=s2>Designed,</span></span><span class=s2> tested and implemented</span> software tools to aid in the processing and analysis of client data.</p> <p class=p8>&nbsp;<b>&nbsp;</b></p> <p class=p3><i>Environment:<span class=s3> </span></i>Windows XP, <span class=GramE>Excel.,</span> <span class=SpellE>VBasic</span>, Unix, <span class=SpellE>ksh</span>, C</p> <p class=p10><o:p>&nbsp;</o:p></p> <p class=p8><span class=s2><b>Principal Test Engineer/Manager of Engineering Test </b></span><b>- Marconi, Bellevue, WA&nbsp;- 5/96-7/02</b></p> <p class=p9><o:p>&nbsp;</o:p></p> <p class=p12><span class=GramE><span class=s2>Led teams of 1-23 Test professionals</span> on all projects for a complex, multi-tiered, multi-platform set of enterprise products responsible for the live delivery and analysis of cellular call data.</span>&nbsp; Since the products were designed to function in a 24/7, HA environment with peak transaction rates of to exceed 100K per minute, the development, release and support scenarios were demanding and often volatile.</p> <p class=p12><span class=s2>Responsible for process, training, customer service, documentation,</span> lab maintenance, reviews, hiring and firing</p> <p class=p12><span class=s2>Participated in design, policy and release decisions</span> with product management, development</p> <p class=p12><span class=s2>Created and maintained tools for installation, configuration, execution, analysis, reporting and archiving</span> test cases and suites, used by Development, Test, Training and Configuration Management.</p> <p class=p12><span class=s2>Lead and Principle Tester</span> for widely distributed data mediation product responsible for all call data records for major cellular carriers such as Sprint and Verizon.&nbsp; Product applications were customized per customer according to OS, Hardware Platform, Oracle version, input data, and delivery format and functioned in an HA environment.</p> <p class=p3><i>&nbsp;</i></p> <p class=p3><i>Environment:<span class=s4> </span></i><span class=GramE>Unix</span>, Linux, AIX, Windows, Unix shell, Oracle, <span class=SpellE>sqlplus</span></p> <p class=p10><o:p>&nbsp;</o:p></p> <p class=p8><span class=s2><b>Senior/Lead Test Engineer</b></span><b> - Contract Engineer - 4/95-4/96</b></p> <p class=p10><o:p>&nbsp;</o:p></p> <p class=p12>Microsoft  Part of team testing SDK upgrades.</p> <p class=p12>IBM  Part of team testing prototype communications protocol.</p> <p class=p8><b>Boeing, Everett, WA - 6/87-2/95</b></p> <p class=p8><b>Contract Senior/Lead Test Engineer</b></p> <p class=p8><b>&nbsp;</b></p> <p class=p12>Participated in highly charged, quality and schedule driven white box testing effort involving 100+ contractors and directs.</p> <p class=p12><span class=GramE>Led groups of 5-12 testers for specific test projects.</span>&nbsp; Assigned work, reported status and kept project on schedule.</p> <p class=p12><span class=GramE>Passed all FAA work audits on time and with flying colors.</span></p> <p class=p3><i>&nbsp;</i></p> <p class=p3><i>Environment:<span class=s4> </span></i><span class=GramE>Unix</span>, hardware simulators, Unix shell</p> <p class=p10><o:p>&nbsp;</o:p></p> <p class=p8><span class=s2><b>Contract Test Engineer</b></span><b> - General Dynamics, Ft. Worth, TX&nbsp;- 7/84- 6/87</b></p> <p class=p10><o:p>&nbsp;</o:p></p> <p class=p12><span class=s2>Created and released interactive software pac</span>kage for internal users to diagnose and troubleshoot hardware component for software test station.</p> <p class=p12><span class=GramE><span class=s2>Participated in white box and black box testing</span> within a demanding Department of Defense environment.</span></p> <p class=p3>&nbsp;</p> <p class=p3><i>Environment:<span class=s4> </span></i><span class=GramE>Unix</span>, VOS, hardware simulators, Unix shell, C, ADA, CMAC</p> <p class=p3>&nbsp;</p> <p class=p4><b>EDUCATION</b></p> <p class=p3>&nbsp;</p> <p class=p3><b>BS Computer Science/Biology, 1984</b></p> <p class=p3>Purdue University, West Lafayette, IN</p> <p class=p3>&nbsp;</p> <p class=p3>&nbsp;</p> </div> </body> </html>