Jay Franklin Smith

email: jay@miceworks.net

cell: 206.491.8134

PROFESSIONAL SUMMARY

Test and QA experience - 28 years of software experience in QA, test, verification, metrics, process, and tool design within a wide variety of environments including military, aviation, PC, telecommunications and banking. I have proven expertise in black box, white box, benchmarking, performance, stress and user testing. I have a special interest in automation, process, and tools. I have designed and written over 10,000 lines of code for automating product installation/configuration, test execution, analysis, and status reporting.

Lead Experience - 15 years of proven experience participating in and leading teams of Test and QA professionals (3-23 individuals) involved in the testing aspect of all phases of software delivery from requirements to customer installation and maintenance. Responsible for assigning work, mentoring junior personnel, tracking status, removing obstacles, reporting status upward and outward through organizations, and serving as the focal point for decisions and issues within the department. I am effective and comfortable with maintaining relationships in and outside of Engineering and in representing the product and Test to the rest of the company

Management Experience - 2 years of hands on experience driving, motivating and managing 23 test professionals covering 5 product lines over 5 platforms incorporating 6 versions of Oracle. Responsible for reviews, discipline, rewards, motivation, training, process (inter and intra-departmental), lab and hardware resources, budgeting, hiring, maintaining relationships with other departments and representing the product and Test to the rest of the company.

EXPERTISE

Scripting/Programming: C, UNIX Shells, VB, HTML

Operating Systems: UNIX, Windows, VOS, AIX, Linux, Lynx

Database Tools: Oracle, sqlplus, SQL Developer

QA/Testing: White/Gray/Black Box, Usability, Performance, Acceptance,

High Availability, Automation,

Risk Analysis, Requirements/Design Review

General Software: Customer Support, ETL, Training, Tool Design,

System Configuration, MS Sharepoint

Clearance: Active Secret

WORK EXPERIENCE

Database Tester - Fulcrum Technologies (Seattle, WA) -- 10/11 to 4/12

AdHoc testing based on User Testing feedback and requirements documentation of an Inventory Management Barcode scanning application customized for a large scale telecom company. Work required trouble shooting, bug and requirements analysis, working with developers, architects and customers to achieve livable solutions. Lots of inline and sql scripting as well as learning a complex, very customized user interface in order to provide meaningful analysis and feedback to customers, developers, trainers and project managers.

Environment: SQL Developer, Windows IE and Excel, Custom Inventory Management application including web and handheld scanner components

Senior Integration Tester - Boeing (Kent, WA) -- 10/08 to 05/10 & 02/11 to 08/11

Worked in a group of integration testers on a military based project. Analyzed requirements and use cases, wrote and executed tests, worked with developers to resolve bugs, managed access to labs, maintained and improved the automated start up

process for our product via shell scripting and some Perl hacking, established and recorded procedures on group wiki, helped new users to access and run the product.

Environment: Unix/Linux (user, system, scripting), some Windows apps

Database Tester - Fulcrum Technologies (Seattle, WA) -- 8/10 to 11/10

Re-ran and re-worked existing Resource Tracking test cases in addition to creating new ones to support an aggressive launch target for major customer. Was responsible for reviewing requirements, test cases, tracking issues, working with development and business analysts to ensure product functionality and test coverage. Heavy use of SQL queries for data verification.

Environment: SQL Developer, Windows IE and Excel

QA Lead - Boeing (Tukwilla, WA) --12/07 to 05/08

Evaluated and advised on QA group reorganization for application group responsible for processing all technical information for new aircraft. Worked with department manager as contract consultant to review and overhaul work processes between outsource and in-house staff to maximize value. Advised plan to divide work along functional and data validation lines and provided tools, templates and processes to accomplish task to FAA requirements. Brought in new contract personnel to round out team.

Environment: Unix/Linux, some Windows apps

Took a year off for personal projects -- 11/06 to 11/07

QA Lead - Washington Mutual (Seattle, WA) -- 11/05 to 10/06

Established QA methods and procedures for group handling procurement, emergency, and other ticketing related processing throughout the bank. Led a team of 4 contract QA/Testers with a focus on customer acceptance testing intended to turn around a negative attitude from the multifaceted customer base built on a long stretch of unsatisfactory service and delivery. The project was cancelled for budgetary reasons, but our methods and approach had moved the team to a predictable release schedule and started garnering acclaim from the customer base for expertise and service.

Responsible for establishing pilot program of a Managed Service QA model involving onshore and offshore presences from a single vendor for day-to-day QA and testing duties on a project basis. Led a team of 2 on shore and 4-6 offshore testers for development, rollout and oversight of all processes, deliverables and status reporting. The

customer had experienced less than satisfactory performance from their previous QA partners so our focus was not only on reliable, proactive QA and test methodology but also on status reporting, customer involvement and insuring our solution adapted to the customer's needs. The pilot was successful and is being used as the model for future

projects within the bank.

Responsible for heading a project to create proposals for a new Performance and Load test model to address specific internal issues along with advancing new business strategies in place at the bank.

Responsible for creating an exit strategy for projects involving offshore vendors supplying QA/Test services and expertise.

Environment: Windows XP, Excel., Remedy, some Unix, MS Sharepoint

Owner and Consulting Engineer - Miceworks (Seattle, WA) -- 08/02 to 11/05

Print, Inc - Designed, implemented Test Process and Scripts for customer application used to gather printer information over a network.

Verizon - Designed, tested and deployed system configurations for real time call data servers. Led implementation

teams disbursed nationwide.

PDG - Designed, tested and implemented software tools to aid in the processing and analysis of client data.

Environment: Windows XP, Excel., VBasic, Unix, ksh, C

Principal and Manager of Engineering Test - Marconi, Bellevue, WA -- 05/96 - 07/02

Worked in and led teams of 1-23 Test professionals on all projects for a complex, multi-tiered, multi-platform set of enterprise products responsible for the live delivery and analysis of cellular call data. Since the products were designed to function in a 24/7, HA environment with high transaction rates, the development, release and support scenarios were demanding and often volatile. Responsible for process, training, customer service, documentation, lab maintenance, reviews, hiring and firing. Participated in design, policy and release decisions with product management, development. Created and maintained tools for installation, configuration, execution, analysis, reporting and archiving test cases and suites, used by Development, Test, Training and Configuration Management.

Environment: Unix, Linux, AIX, Windows, Unix shell, Oracle, sqlplus

Senior/Lead Test Engineer - Microsoft -- 04/95 - 04/96

Part of team testing SDK upgrades.

Senior/Lead Test Engineer - Boeing, Everett, WA -- 02/88 - 02/95

Participated in highly charged, quality and schedule driven white box testing effort involving 100+ contractors and directs on 747 and 777 flight software Led groups of 5-12 testers for specific test projects. Assigned work, reported status and kept project on schedule.Passed all FAA work audits on time and with flying colors.

Environment: Unix, hardware simulators, Unix shell

Senior/Lead Test Engineer - IBM, Austin, TX -- 08/87 - 11/87

Part of team testing prototype communications protocol.

Test Engineer - General Dynamics, Ft. Worth, TX -- 07/84 - 06/87

Created and released interactive software package for internal users to diagnose and troubleshoot hardware component for software test station for the F-16 and F-111 aircraft. Participated in white box and black box testing within a demanding Department of Defense environment.

Environment: Unix, VOS, hardware simulators, Unix shell, C, ADA, CMAC

EDUCATION

BS Computer Science/Biology, 1984, Purdue University, West Lafayette, IN